1.1 A booking made with Regency Airport Cars Limited is an offer by the person or company first named (the ‘Customer’) to enter into a contract with Regency Airport Cars Limited for the provision of its services. A contract and offer of account will be concluded only upon confirmation that the application for an account has been accepted. Cash customers will be deemed to have agreed with these conditions verbally at the time of making a booking.
1.2 Regency Airport Cars Limited reserves the right in its absolute discretion, and without giving reasons, to reject any application and to decline to enter into a contract even if a booking has been made.
1.3 A contract shall only be concluded on the terms and conditions contained on the terms listed in this document. The contract shall be personal to both parties and absolutely non-assignable.
1.4 The Customer shall notify Regency Airport Cars Limited of any change in the particulars given at the commencement of any contract. Alterations take effect on the date shown in a confirmation e-mail to the customer that the change has been received.
2. Bookings
2.1 Regency Airport Cars Limited may in its absolute discretion without liability and without giving reasons refuse to accept any booking.
2.2 All accepted bookings are confirmed within 24 hrs of the booking via e-mail. The Customer is liable for all charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or sooner cancellation. In the event of cancellation by the Customer or passenger(s), the Customer is also liable for the cancellation charges. In the event of a delay or diversion at an airport involving any more than a 2 hr wait (bearing in mind we track flights) will be counted as waiting time after the first hour. If the flight does not appear after a 2 hour period and is no longer on route to the U.K. or is no longer trackable e.g. not in air then the booking is deemed cancelled. Any travel incurred to the airport by the driver will be deemed payable by the customer. The customer(s) can only get a replacement vehicle or vehicles if they call to re-book and we have a driver or in the case of a minibus, another minibus or multiple drivers available. The fare will be charged according to how many vehicles are sent. Any new charge must be agreed prior to sending any replacement(s), this can be done via text, MMS, or e-mail – we do not accept verbal.
3. Charges
Charges will be made on the basis of the Price List. Items and bases of charging include:
3.1 A charge for waiting time over a set threshold will be applicable.
3.2 In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied.
3.3 An administration charge may be charged to your account.
3.4 In the event you have paid in advance for a journey via credit or debit card, and then subsequently cancel the booking (or otherwise fail to travel), we will review the circumstances, a refund will only be issued if its deemed appropriate. We will retain: 1. Any call-out charge or full fare if the vehicle has been despatched. 2. Any waiting time accrued. Refunds are reviewed within 48 hours, and should reach your account within 7 days.
3.5 We will review our prices from time to time. We will advise you in writing before making any change to your prices. For reasons of competitive sensitivity we are not able to publish all our prices online. Should you require information about your prices at any time, please contact our office and we will reply to your request.
4. Extent of Regency Airport Cars Limited Liability
4.1 Any quoted pick up or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Regency Airport Cars Limited shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason nor shall Regency Airport Cars Limited have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
4.2 Regency Airport Cars Limited shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Regency Airport Cars Limited.
4.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Regency Airport Cars Limited cannot entertain any claim for loss of or damage to any such items.
4.4 If Regency Airport Cars Limited cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and or to notify the Customer of the cancellation, whether that be in the United Kingdom or abroad. In such an event, Regency Airport Cars Limited may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf, but only if its been able to ascertain the customer still requires the vehicle, is happy with the new arrangements and any new fare applicable. Failure on behalf of the customer to make efforts to make contact (should Regency Airport Cars Limited not be able to make contact on the mobile, landline or office numbers and e-mail addresses provided) will be the customers responsibility. Regency Airport Cars Limited will accept no liability for customers who do not take responsibility for their own travel.
4.5 Any claim or complaint shall be notified by the Customer to Regency Airport Cars Limited within 21 days of the date of the invoice containing the relevant booking.
5. Payment
5.1 Unless agreed otherwise, invoices are issued monthly via e-mail to the relevant person. Each invoice only covers bookings up to the end of the applicable calendar month. For private customers payment via cash or Bac’s should be made payable within 21 days or as soon as possible upon receipt of invoice. If the client has chosen to pay via card this card payment will be taken either via the driver in the vehicle or via a virtual terminal in the office.
5.2 Settlement in full is due 30 days from the invoice date.
5.3 Regency Airport Cars Limited reserves the right to charge interest on unpaid accounts at the base rate of Barclays Bank Plc accruing on a daily basis.
5.4 The Customer shall pay to Regency Airport Cars Limited any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £50.00.
5.5 Queries must be notified in writing to Regency Airport Cars Limited within 21 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
5.6 Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.
6. Termination of Account
6.1 Accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Regency Airport Cars Limited without notice at any time if any amount is due and unpaid by the Customer.
6.2 Upon termination of the account for whatever reasons all sums payable to or chargeable by Regency Airport Cars Limited, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.
7. Alteration to these Terms & Conditions
Regency Airport Cars Limited reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Customer of the relevant alterations and of the date upon which such alterations take effect.
8. Applicable Law
The laws of England and Wales apply.
Please also see page 2 of fares for additional information
